The Importance of an Effective Courier Service for eCommerce Businesses

Do you own an eCommerce business? If so, then an effective courier service is a great way to improve the service you can provide for your customers. Not only can you improve the speed of your delivery service but also the quality. If you’re considering using a delivery courier, here’s why it’s important for your business.

Shipping charges

One of the major factors in opting for a delivery courier as opposed to a national postal service is that the shipping charges are much cheaper. You can save a significant amount on postage when using a courier which you can choose to pass on to the customer. This means you are likely to make more sales because you can offer a more affordable shipping cost. Many eCommerce businesses choose to include the cost of shipping in the product price and then advertise ‘free shipping’ which promotes great savings and makes customers more likely to purchase the item.

Credibility and assurance

With a courier service, you can offer greater assurance to both the manufacturer and the buyer. You can trust that a delivery courier will not lose the item because there is less transportation between depots and vehicles. In many cases, you can differentiate an honest eCommerce business from a dishonest one.

Same-day delivery

One advantage is that you are able to offer customers same-day delivery. Using a national postal service doesn’t allow for this luxury. Usually, customers are looking for a seller that can get their item to them the quickest. Perhaps they need it for an event the next day. If you can offer same-day delivery or next-day, with an effective courier service, you’re sure to make the sale.

Real-time tracking

Another advantage is being able to provide real-time tracking. This allows both you and the customer to keep track of the item so that you know it has arrived. It can help the seller know if a customer is lying about the arrival of their product and gives buyers peace of mind that the item has been sent.

If you’re looking for a quality delivery courier in Coventry, Lewis Taxis Midlands is here to help. We’re more than a taxi company and can offer a range of services including private transfers, airport taxis and courier services. Get in touch to learn more.